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Technical Delivery Manager

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About our Business


Exciting times ahead for Optus… The way we use technology to connect, communicate and consume content is changing, and so are we.  We continue to look for increasingly innovative ways to use technology and connectivity to improve our customers’ lives and businesses. Our ambition is to deliver game-changing customer experiences.


Optus Business is an extremely dynamic organisation where we are constantly innovating. This challenging and rewarding role lends itself to someone who is highly capable and articulate, primarily self-managed, with a strong desire to promote Optus ICT products and services.


About the Role – Are you ready?


We are seeking an experienced Technical Delivery Manager who will be responsible for the end-to-end operational delivery and performance of our Federal Government client’s network infrastructure. This role involves providing leadership to Optus delivery groups and you should be seen as a trusted advisor to the client. You will also play a critical role in providing the required governance across applicable network related platforms.


With strong Customer communication skills coupled with strong IT awareness, your core focus will be on network planning and optimisation of our client’s infrastructure and you’ll be the senior customer escalation point for incident, problem and change management. Key to success will be your ability to maintain close working relationships internally with Optus delivery and sales teams, to align with our strategic business drivers.  


About You…What does success look like?


We expect you to have a high level of demonstrable experience gained in a similar role from a reputable ICT/ Telco Managed Services environment; delivering high quality, operationally focused technical services. You'll possess a mix of technical know-how and delivery focused leadership experience, and with Government clients. Ideally, this should include experience working with Incident, Problem, Change Management, and Service Asset & Configuration teams and overall ITIL Service Continuity Management experience.


Importantly, we’ll require you to have a solid understanding of Networks (including Cisco routing, switching, WAN acceleration and firewalls); carriage (Data, SIP, ISDN, NBN, DSL) and cloud & data centres. It is likely that you commenced your IT career in a network engineering capacity and you increased your skills and knowledge to now have the ability to lead virtual teams and maintain critical relationships with key internal and external stakeholders at all levels.


We aren’t just a Telco anymore; we are a company of innovation, we have moved to the forefront of technology and entertainment. We are a part of the digital disruption, changing the way we deliver media services and content; continuing to create experiences that move you.


Before you apply, please be aware that this role involves work for the Australian Government and will have access to classified information/resources. As such, a security clearance is required and therefore it is a requirement that the successful candidate be an Australian Citizen.


If this sounds like you, then we’ll be excited about seeing your application.




Heads Up!!

Due to the fast paced nature of the Optus business, our vacancy close dates may be subject to change. Don’t delay, make sure you apply as soon as possible. We will assess applications as they are received.
One last thing, Optus operates a direct sourcing model so no agency introductions, sorry folks.

Date Posted
Job Type
Full Time, Permanent
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