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Support Analyst

Opportunity with a leading Australian Software Vendor as a Support Analyst

This company is excelling in providing an incredible product, and a fantastic working environment, as demonstrated with significant growth. They are in need of a Support Analyst based in Melbourne to provide technical assistance for their customers.
Duties & Responsibilities
• Be the first point of contact for technical enquiries from customers
• Develop a strong working knowledge of the software platform
• Attend to reported issues promptly, ensuring optimal customer satisfaction
• Logging all customer request in the Support desk management system, and ensure adherence to correct procedures
• Continually updating customers on the status of their enquiries
• Liaise with team members to develop knowledge and share your expertise, and escalation of issues when required
Experience Required
• Knowledge of SQL, JavaScript and C#
• Microsoft OS and Office Suite experience, in a support environment
• Strong technical communication skills
• Strong analytical skills
• 1+ year working in a support/help desk role

Benefits
$40K + super
If this sounds like you then please apply now!
To see more jobs and updates follow Kaliba on LinkedIn - https://www.linkedin.com/company/kaliba

JOB SUMMARY
Date Posted
19/5/2017
Category
IT
Location
Melbourne, VIC
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