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SAP Ariba - Supplier Enablemen...
Requisition ID: 139136
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Ariba, an SAP company, is the world’s business commerce network. Ariba combines industry-leading cloud-based applications with the world's largest web-based trading community to help companies discover and collaborate with a global network of partners. Using the Ariba® Network, businesses of all sizes can connect to their trading partners anywhere, at any time from any application or device to buy, sell and manage their cash more efficiently and effectively than ever before. Companies around the world use the Ariba Network to simplify inter-enterprise commerce and enhance the results that they deliver.
The Supplier Enablement Manager (SEM) is accountable for driving supplier relationships on the Ariba Network in Australia and New Zealand. This role will manage the supplier enablement team primarily located in Brisbane, as well as partners from third parties, all focused on providing great customer service to SAP Ariba’s suppliers on the Ariba Network
It is the responsibility of the SEM to lead a team that is responsible for driving revenue growth and member expansion on the Ariba Network by effectively selling the value of automated collaborative commerce to SAP Ariba suppliers, and providing the suppliers with excellent customer service, functional guidance, and education
Key goals of the supplier enablement team are to:
• Create an excellent customer experience for Ariba Suppliers through demonstration of value and efficiently guiding them to create connections with their customers on the Ariba Network
• Ensure enablement programs are managed effective and in a timely manner
Essential Duties and Responsibilities:
• Driving the team to attain KPI’s and goals
• Performance management and people development and leadership
• Collaborate closely with other parts of the business to coordinate activities
• Reporting on enablement programs and team KPI’s
• Work to achieve customer requirements as effectively as possible
• Innovating with your team on new and better ways of delivering outcomes
• Improving processes, quality output and encouraging continuous improvement
What SAP Ariba are Looking for:
We’re looking for a passionate and action-oriented leader who possesses the ability to energize and coach others, has the courage to make decisions, fosters a team culture of creativity and progress, and believes in continually improving the service we provide to our customers.
We are looking for someone with skills and behaviors such as the following:
Basic Minimum Qualifications
• Bachelor’s Degree
• 5+ years of experience, through a combination in professional services and corporate environment
• Management and leadership experience
• Demonstrated ability to lead people
• Experience in Supply Chain practices/processes, primarily purchasing and e-procurement
• Experience in purchasing systems (ERP, e-procurement applications)
• Excellent ability in managing and analyzing data, producing reports
• Excellent written and verbal communication, presentation skills
• Ability to explain SAP Ariba’s value proposition to Sellers and train internally
• Experience in managing virtual teams
• Highly proficient in Microsoft Office applications
• Ability to meet KPI’s and manage their time to meet set objectives.
• Pays attention to detail
• Proven ability to successfully communicate both in oral and written format
PERSEVERANCE AND FOLLOW-UP - Persistently pursuing business despite frequent rejections and/or difficulties. Consistently following up with the appropriate contacts until the sale is closed. Remaining positive and optimistic when faced with disappointments.
ATTENTION TO DETAIL - Taking great care to ensure all aspects of work are completed correctly, developing effective methods for tracking specifics, and checking the quality of one’s work in order to ensure accuracy. Identifying mistakes and correcting them before they cause major problems.
INTERPRETING INFORMATION/ANALYSIS - Systematically investigating a problem to better understand a situation. Identifying and interpreting underlying trends, interrelationships and cause-effect relationships among seemingly unrelated pieces of data. Drawing logical inferences and making rational recommendations based on the application of inductive and deductive reasoning skills.
CUSTOMER FOCUS - Seeking to understand a client/customer’s business and learn more about their personal drivers and motivators. Aligning business practices and activities with customer needs and expectations for service. Helping his/her direct reports and others to value customer feedback and continuously improve customer service.
INITIATIVE - Being proactive rather than reactive both in thought and action. Being a self-starter rather than waiting for direction from others. Seeking out opportunities for continuous learning in order to expand one’s role and increase one’s contribution at work.
PROBLEM SOLVING - Effectively resolving issues that involve people, tasks, and processes by using logic and common sense. Identifying the root cause of a problem as opposed to focusing on the symptoms. Generating unique solutions to problems rather than relying on what has been tried in the past.
WORKING COLLABORATIVELY - Cooperating and working effectively with others in the pursuit of common goals by finding ways to help the team or group perform effectively through actively contributing work or ideas or by encouraging others.
ORAL AND WRITTEN COMMUNICATION - Speaking and writing in a clear manner and presenting thoughts, ideas, and concepts in a logical and easy to understand manner. Using appropriate grammar, vocabulary, and sentence structure. Using a suitable tone and volume based on the nature of the situation. Expressing complicated or highly technical thoughts, expectations, ideas and intent effectively and concisely.
BUILDING TRUSTED RELATIONSHIPS - Earning trust and respect from others within your organization. Showing a genuine interest in and concern for others. Taking the time to build effective working relationships with individuals across the organization.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.