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Premier Field Engineer, SCOM


#Overview

Premier Field Engineer, SCOM


We are looking for a Premier Field Engineer specializing in System Center Operations Manager (SCOM)

Our Mission Statement

PFE provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and designated support services (DSE). As part of Services & Consulting, PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.

What we do best

PFEs provide numerous services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. PFEs deliver onsite and designated services for Microsoft’s Premier customers across South East Asia.


#Responsibilities

We need individuals who:

Possess deep technical expertise in at least one technical specialty and can solve complex technical problems

•      Deep passion in the technology space and enjoys impacting our customers in their IT landscape

•      Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

•      Set an example of excellence as the face of Microsoft, illustrating credibility and commitment to first class delivery

•      Demonstrate effective communication skills; ability to develop strategic on-going customer relationships, gain trust and provide clarity to stakeholders across all levels.

•      A effective team player, having multiple opportunities to work together with diverse talented individuals across the organization. Someone who actively value-adds to your peer groups with your knowledge and experience.

•      Deep passion for learning and growth. In Microsoft, we groom our people. Earn certifications as an MCSD and much more. Microsoft will facilitate this opportunity through company provided resources.

•      Enjoys great exposure through travelling.   Overnight travel is required potentially up to 25-30%.  


#Qualification

Technology Requirement

As a Microsoft Premier Field Engineer, you will be required to have experience in both remote and on-site delivery of implementation and optimization of services and have extensive knowledge and experience implementing, operating, tuning and troubleshooting enterprise Operations Manager 2007/2012 system solutions.

As an SCOM Engineer will typically be engaging with not only IT Operational Staff and the customer’s 3rd / 4th line Windows infrastructure support teams, but also with IT Managers, Directors and CxOs. This role also works closely with Microsoft’s Premier Technical Account Managers, Services Executives, Consultants and Account Directors. Therefore, the confidence to engage at all levels is essential.

The role requires depth knowledge in a number of the following technologies / areas:

•      System Centre Operations Manager 2007 and 2012 Architecture

•      Audit Collection Services

•      Management pack configuration, tuning, development and structure  

•      Dashboard development and implementation.

•      Migration from 2007 to 2012.

•      Strong troubleshooting skills and experience

•      Fundamental Windows Operating System knowledge – WMI, performance monitoring

•      Fundamental networking knowledge – IP, DHCP, DNS, WINS etc.

•      Fundamental SQL knowledge – Configuration and SQL Reporting  


Some beneficial expertise

•      Knowledge of Microsoft clustering

•      Knowledge of hardware virtualization technologies

•      Knowledge of XML

•      A working knowledge of AD.

•      A working knowledge of PowerShell.

•      A working knowledge of Vbscript.

JOB SUMMARY
Date Posted
11/2/2018
Category
IT
Location
Canberra, ACT
Job Type
Full Time, Permanent
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