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Monitoring Centre Manager

  • Varied and exciting role

  • Join a supportive security organisation

  • Competitive remuneration

Manage a large monitoring centre. Assist in strategic business plans. Staff training and management.

Your new company
Is a reputable Security company with Head Office in Melbourne. This organisation specialises in electronic security, patrols, and monitoring.

Your new role
Reporting to the General Manager and working alongside Senior Management, you will be responsible for:

  • End to end management of a large, national monitoring centre

  • Staff recruitment, inductions, training, and performance management

  • Ensuring compliance and that service and performance is in adherence to contractual agreement

  • Resolving complaints and disputes

  • Business development and assisting with strategic direction of the business

  • Ensuring and improving client satisfaction

  • Conduct assessments of monitoring centre operators

  • Promote and maintain positive culture within the business

  • Attend monthly meetings with directors and other managers

What you'll need to succeed

  • Previous experience as a Monitoring Centre Operations Manager

  • Certificate III in Security

  • Inherent Business acumen

  • Self motivation, high level of direction and ability to communicate

  • High level of emotional intelligence

  • Demonstrate a strong and reliable work ethic

  • Thorough understanding of the security industry

  • Prioritise relationship management

What you'll get in return

  • Join a large organisation in a senior management role

  • Positive working environment

  • Opportunity to assist with business strategy

  • Management of your own business within a business

  • Be an integral role of the organisation

  • Competitive remuneration

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Stacie Garland

Date Posted
Security & Protective Services
Melbourne, VIC 3121
Job Type
Full Time, Permanent
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