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Inbound Retention Consultant

  • Top 4 Bank | South Melbourne Location

  • Full Time Temporary to Permanent Position

  • 30th October start - $28.11 ph + super

Your new company
ANZ Bank have an exciting ambition to become a super regional bank, standing out from the crowd by providing exceptional customer service and products to their customers across Australia, New Zealand, Asia and the Pacific.

In order to achieve their goals, ANZ know they need to nurture great people, providing them with industry-leading training, genuine opportunity for career progression and to be an organisation where people want to work.

Your new role
As a Retention Consultant you will play a vital role in supporting customers of ANZ Bank with their banking needs, by utilising your exceptional problem solving and rapport building skills. You will be required to identify the customer's needs and negotiate a solution in order to reduce the overall customer attrition.

What you'll need to succeed
You will have a genuine passion for providing first class customer service; you have the ability to listen to the customer’s needs, experience in negotiating and influencing outcomes, excellent attention to detail, the ability to operate various systems at one time, you have exceptional communication skills and the desire to work towards individual targets and team goals.

What you'll get in return
To begin, 8 weeks of an in-depth, industry-leading training program, ongoing coaching, opportunity for career progression, a company that promotes a diverse work force and stands by its values.

What you need to do now
If this interests you and you have the experience required please APPLY NOW or for further information contact Lainie on 9604 9684.

You must be available to attended a group information centre on Wednesday the 11th of October.

Please note, only candidates with full working rights in Australia who can successfully pass a background check need to apply.

Date Posted
Customer Service & Call Centre
Melbourne, VIC 3000
Job Type
Full Time, Temporary/Contract
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