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Enterprise Account Manager

So, Why Optus?

We see ourselves leading Australia in outstanding customer experience. In striving to achieve this, five core values guide us. These are: customer service, our challenger spirit, teamwork, integrity and personal excellence.

We’ve put a lot of investment behind innovation and would love to work with people who provide ideas that differentiate, disrupt and deliver amazing services for our customers.


The role: 

We’re looking for a highly motivated, energetic Senior Account Manager with a can-do attitude to exceed business targets and execute strategies to grow market share across the portfolio & delight the customer. The role will also involve working closely with the extended Optus teams when working with existing clients and onboarding new Tier one customers and Solutions to drive whole-of-business sales and grow wallet share within the portfolio.

You’ll be allocated a portfolio of Key accounts to manage with the objective of retaining and growing the share of wallet by increasing the multi-product holdings of the customer.  Building a co-created strategy to support their business objectives.

A proven track record of successful Enterprise account management, face-to-face relationship selling, and prospecting new opportunities is vital and success in this role will be evident through the achievement of business targets such as new gross ads in mobiles, core services, fixed voice/data, advocacy etc. Strong ability to effectively differentiate from our competitors in the experience that Optus can provide customers and to engage with Senior Executives across a range of Enterprise organisations is key.


Key Accountabilities:

  • Manage the development of a balanced and sustainable pipeline to deliver long term sales goals
  • Account / Relationship Management of an assigned portfolio – with a balanced lens on BAU, transformation & Innovation.
  • Identify growth opportunity within the designated portfolio by diversifying the product portfolio to increase per customer wallet share Retain current revenue through a multi relationship approach  
  • Build & maintain a strong customer advocacy position
  • Engage and work with key partners to build winning solutions for your customer
  • Strong stakeholder management to ensure the business pivots toward the right customer outcomes


Skills & Experience:

You’ll bring substantial experience in Account Management & or Business Development. Be commercially astute with sound understanding of business drivers and successfully generate new business and the grow existing accounts or industry segments.

Experience operating in both relationship and transactional sales and marketing environments, with a proven sales track record in achieving growth through acquisition strategies, sales teams and customer loyalty through strong relationships will also be required in this role. Coupled with the above, we will also be looking for the following;


  • Extensive relationship / Enterprise sales experience within the Telecommunications and/or IT sectors
  • Strong presentation - written & verbal to internal and external senior executives
  • High levels of personal commitment and willingness to accept accountability for actions
  • Strong and effective negotiation skills
  • Management of internal relationships
  • Strong product and industry knowledge 


At Optus we offer a working experience like none other. We have a variety of benefits including discounts on Optus products and services, salary packaging, sustainable transport options, career development tools and lifestyle benefits. For more information on what Optus can offer you, please visit optus.com.au/careers and click on "Working at Optus".


Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Heads Up!
Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply today!

Date Posted
Melbourne, VIC
Job Type
Full Time, Permanent
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