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Service Support Senior Consult...

The Information Technology Services team in Canberra is looking for the right candidate with strong service support and delivery values, ability to follow procedures, support customers’ IT needs via remote assistance and desk-side support to join our dynamic and experienced team. The successful candidate will be required to be focused and self-motivated to drive personal growth as well as team goals.

About the role:

You will be a part of a team that provide high quality, hands-on, IT support to Deloitte Australia customers. It includes the hardware and software support of notebooks, telephony, mobile devices, wireless technologies and network & printing. The ITS Service Support Consultant is responsible to monitor all incidents and service requests logged in the IT service management system and ensure all issues are addressed within Service Level Agreements (SLAs).

Key duties include:

  • Management of various end user equipment such as desktop, laptops, tablets, printers
  • Management of applications such as Windows 10, Office/365, antivirus, JAMF
  • Diligence and attention to details with asset inventory and call management
  • Management of mobile devices including Apple, Android and Windows
  • Arrange and setup IT requirements for new starters
  • Remote support e.g. SCCM remote tool, remote assistance etc.
  • Exchange/Active Directory/File Share Management support

About you:

Reporting to the Service Support Regional Manager you will have experience in a technical customer support role including:

  • Excellent interpersonal skills demonstrating high levels of resilience while dealing effectively with personnel at all levels
  • Ability to work unsupervised or with minimal supervision within outlined timeframes to manage customer expectations
  • Experience supporting both PC and Apple Mac essential
  • Strong experience in the Microsoft product suite including Windows and Office/365
  • ITIL Certification and/or experience
  • Ability to work under pressure and to meet strict deadlines, SLAs and KPIs is essential

About us: Deloitte Culture

We pride ourselves on our team of diverse, high performing Deloitte Professionals who are talented, supportive, inclusive and social – and who are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, create a workplace that encourages the true spirit of 'And different'.

From day one at our firm you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed – in every sense of the word.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent & exceptional Deloitte experience globally.

Next steps:

Please send through an application or contact Suzanne Dunne on from the Deloitte Talent Team for further information.

Date Posted
Canberra, ACT
Job Type
Full Time, Permanent
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