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Consumer Connect Banker




  • Consumer Connect Banker

  • Huge Career Opportunity

  • $54-57K + super. Based in Launceston


Consumer Connect Banker with a Big 4 bank. Fantastic career opportunity. Starting July 2018


Your new company
Work for one of the most loved big4 banks that has a proud history as Australia's first and oldest bank. This company is renowned for being a leader in their class for customer experience as well as their focus on innovation and the community. Their Kings Meadows site is at the forefront of innovation for the organisation’s national contact centre network, and this role offers you a unique opportunity to progress or to diversify your career at one of the biggest and most successful banks in Australia. This is a great place for someone who is looking to embark on a career in banking, where you will develop professionally and personally from day one through world class training and development.


Your new role
This challenging, complex and interesting role will see you work in an inbound contact centre environment servicing a wide range of Banking customers from all around the country and be responsible for:



  • Delivering a superior experience to customers, deepening customer relationships by fully exploring their needs and providing professional advice and solutions at every opportunity.

  • Handling inbound calls from customers with a focus on delighting customers with a fast and seamless experience every time.

  • Assist customers with transactional banking enquiries, general enquiries and support customers with self service functions, including educating customers on new technologies or products that enhance their banking experience.

  • Handle a range of ad-hoc requests and queries, and troubleshoot technical issues regarding online platforms.

  • Provide general information to customers and pro-actively provide banking solutions, utilising every opportunity to connect with customers through building a genuine relationship over the phone.




This is a fantastic entry level role that offers you a great deal of variety and progression. If you’re looking for somewhere to start out, where you can apply your skills in an environment that will offer you support and training, this is a great place to launch or continue your career in banking.








What you'll need to succeed



  • We are open to the experience you come with, as full training is provided

  • Strong customer service and rapport building skills

  • Resilience, hunger and energy with the drive to succeed in a complex and sophisticated role

  • A clear focus on the customer, a passion for service delivery, and a clear willingness to go the extra mile for people

  • A flexible attitude, willing to be trained and coached, as well as being positive about feedback and developing your skills




What you'll get in return



  • You'll get top class training and development, and you'll have the opportunity to develop your career from 12-18 months onwards into a wide range of areas. Whether it’s a more senior level role or working in different business lines, the world is your oyster.

  • Above market salary between $54k-$57k + super, depending on experience.

  • Hours – Monday to Sunday 8am-11pm roster working 37.5 hrs per week.




What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or contact James Ower at james.ower@hays.com.au or on 03 6333 9400 to find out more.



JOB SUMMARY
Date Posted
16/5/2018
Category
Banking & Finance
Location
Launceston, TAS 7250
Job Type
Full Time, Permanent
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