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Customer Retention Consultant
ME is different from the pack. We have a solid history but as importantly, a very exciting future. Our journey is just beginning and we have a lot of work still to do. We want to build a brand, a bank and a company that we can be proud of. To do this, we need the very best people to help us get there.
We inspire people power. We want you to challenge the status quo and share extraordinary ideas. Our size means there are fewer corners to hide, so everyone is actively engaged to participate.
You love helping people, have great listening and problem-solving skills and are a top-notch negotiator. You’re passionate about providing awesome customer service, always taking a proactive approach to your work and your decision-making skills are always on point. Naturally, you love a challenge and enjoy working in a fast-paced environment with a great bunch of people who really enjoy a laugh. With your extensive skills in both sales and retention, you’re ready to take the next step and join the super fun team @ ME.
About the role
Due to our huge growth phase, we are looking to increase the size of our Customer Retention Team.
Our Customer Retention Consultants are responsible for achieving growth targets by converting refinance requests to customers retained and increasing deposit business sales via proactive outbound sales and retention call activity.
Our Customer Retention Team has a mission, to strengthen and retain customer relationships through meaningful and transparent conversations while balancing the interests of the customer with the interests of the bank.
A bit more about the role
How I'll get things done
About the Perks
What better way to be rewarded than with a competitive salary package & incentive program, access to savings on a range of goods and services, employee superannuation co-contribution and commitment to support your career development. Did we also mention how much fun it is to work with at ME? And yes it is true; you do get your very own pair of ME branded converse shoes.
I'm in! What's next?
If this sounds like the perfect job for you, why wait? Apply now by submitting your cover letter and resume today.
Should an applicant be the preferred candidate, background checks (including police checks, reference checks, ASIC banned and disqualified persons and bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates; however, will be assessed against the inherent requirements of the job.