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Service Delivery Manager

  • Wollongong based

  • Be a team leader

  • Fantastic work culture

Provide strategic and operational advice on ICT Infrastructure as you lead your team

Your new company
Our client has a strong reputation for delivery of high quality customer service. They are seeking an experienced Service Delivery Manager to join their team to provide a high level of strategic and operational advice and management of ICT infrastructure.

Your new role
You will be responsible for leading and managing the IT service delivery team, as well as technical support personnel and account managers. You will manage direct reports daily activities, define requirements for new services, manage service delivery and maintain service level agreements (SLA's). You will ensure that correct procedures are followed to manage problems, escalate issues and implement effective quality assurance. You will have a passion for delivering a high quality service and continually seek opportunities to increase customer satisfaction and deepen customer relationships.

What you'll need to succeed

  • High level of strategic leadership and management skills

  • Demonstrated ability to lead and motivate teams in complex environments

  • Prior experience in a similar role including experience with business planning, development of ICT service delivery policies & tools, budgeting and managing of output performance

  • Strong skills in written and verbal communication with the ability to build strong working relationships with stakeholders

  • ITIL Certification and knowledge of IT applications, processes, software and equipment

What you'll get in return
Work with a collaborative IT team delivering high quality outcomes. Join a dedicated and high performing environment during an exciting period of growth.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Date Posted
Wollongong, NSW 2500
Job Type
Full Time, Temporary/Contract
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