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Helpdesk Support

  • Wollongong based

  • Public sector employer

  • Fast paced organisation

New opportunity with Government agency in Wollongong

Your new company
Your new job will be within a Government agency branch located in Wollongong. Due to multiple ongoing initiatives they require an IT Helpdesk support professional to assist with their Information technology and digital services.

Your new role
You will be required to provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians.

What you'll need to succeed
You will be part of a highly enthusiastic team within a busy Government agency so experience in the Government sector is highly regarded. You must be able to demonstrate an in depth understanding of Service desk technologies. You will also be required to process the following skills.

  • Experience in providing support through a variety of channels including telephone, remote desktop and chat support

  • Proven record of exceptional customer service

  • Track record dealing with a high volume of tickets

  • Experience supporting a large environment within the Government industry essential

What you'll get in return
You will be part of a Dynamic team within a busy Organisation. You will receive a 6 month contract with a leading organisation within the Government sector as well as a competitive remuneration package. Due to the nature of the job the candidates with exemplary written and spoken communication skills are paramount. Only candidates with full working rights within Australia will be considered.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Date Posted
Wollongong, NSW 2500
Job Type
Full Time, Temporary/Contract
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