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Client Delivery Director

Join a company dedicated to your career development and where you can simply be yourself at work!

About the Role

As our new Client Delivery Director (CDD) on one of our major Federal Government accounts, you’ll be responsible and accountable for all client services and deliverables, so that they’re as happy as can be. You’ll be the senior face of our team and with that client and operational matters, will flow your way to be directed accordingly. You’ll also be accountable for vendor management and business improvement programs, as well as identifying areas of new business and opportunities for growth within the account.


The CDD will represent Optus as the Multi-Vendor Environment (MVE) Partnering Champion and communication lead on your client’s accounts. You’ll be a mature, professional, individual with well-developed communication, relationship and negotiation skills. It's a fantastic opportunity within one of Australia's most loved ICT and telecommunication brands.


What does success look like?

Before you call/apply please be aware that this role involves work for the Australian Government and will potentially have access to classified information/resources. As such, a security clearance is required and therefore it is a requirement that the successful candidate be an Australian Citizen.


You'll most likely have an impressive tenure as a Client Delivery Manager or Director, in a recognised ICT managed services provider. We also need to see:


  • An expert in leading operational resolutions across multiple internal and third party providers, to ensure delivery to SLAs, so our clients remain raving fans.
  • Specific experience in ICT/ Telco/ Managed Services Operations at a strategic level, as well
  • Operations Management experience (including escalation-path on critical incidents).
  • You will thrive in displaying your proven understanding of key industry technology issues and the solutions available to our clients.
  • Demonstrable experience managing client accounts with multiple, technological deliverables
  • Engagement with clients at all levels of seniority to deliver a complete solution.
  • A successful track record in building sustainable business relationships with Vendors, a good understanding of the competitive landscape in the Service Management field and outstanding negotiation skills with internal and strategic alliance partners. 


If this sounds like you, then we’ll be excited about seeing your application.


We aren’t just a Telco anymore; we are a company of innovation, we have moved to the forefront of technology and entertainment. We are a part of the digital disruption, changing the way we deliver media services and content to you; continuing to create experiences that move you.

Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Heads Up!
Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply today!

Date Posted
Customer Service & Call Centre
Canberra, ACT
Job Type
Full Time, Permanent
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