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Personal Banking Specialist - ...

Personal Banking Specialist - Carindale   -   BRI04746
  • Carindale Branch
  • Full Time - Monday to Friday
  • Retail Banking / Sales and Customer Service
The WestpacGroup has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives.This includes offering opportunities for our employees to work towards industry recognised qualifications (backed by us) and work with proven leaders that will help you accelerate your banking and financial services career.
The role
Personal Banking Specialists are key to Westpac's purpose of responsibly helping more Australians own a home, helping them achieve financial security, and providing convenient, innovative banking with a personal touch. They hold trusted relationships with and service our more affluent consumer customers and business customers, meeting both their personal and business needs.You’ll be driven by innovation and:
  • Connect with our customers and business customers to discover opportunities to enhance their relationship with Westpac Group
  • Grow our customers use of our digital offerings to support their everyday banking needs
  • Identify opportunities to help our customers and business customers meet their financial needs
  • Deepen customer and business customer relationships by understanding and meeting more of their current and future financial needs
  • Provide a superior service experience for the customers by living Our Service Promise
The Benefits
Westpac has many perks besides building a long and stable career. You’ll be:
  • Able to have access to some of the best banking, wealth and insurance benefits in the market
  • Offered a highly competitive remuneration that is fair and consistent for all our people
  • Entitled to a suite of online learning, training modules and career planning tools to grow and develop with us
  • Encouraged to participate in the community through paid volunteer leave
  • Able to diversify your career with a multitude of secondments available across the Group
What you need to succeed
  • Typically 2 years + experience in Retail Banking & Finance
  • Likely to have a Cert IV in Banking Services or Cert IV in Financial Services
  • Proven track record in exploring and identifying customers’ financial needs and goals within the small business and premium affluent customer segments
  • Previous experience in presenting solutions to customers which meet their needs, and gaining commitment and trust to move to fulfilment of that need
  • Strong communication and presentation skills
  • Developed business acumen
  • Strong customer focus and experience in building customers relationships
  • Strong computer application experience and knowledge
  • Strong experience in demonstrating digital banking solutions
When you join Westpac Group you’ll become part of one team that is now 200 years old. We are an equal opportunity employer and encourage applications from men and women of all ages, including people with a disability and indigenous Australians.
For more information visitcareers.westpacgroup.com.au
Brand   :   Westpac
Job   :   Teller/Customer Service Representative
Primary Location   :   AU-QLD-Brisbane Eastern Suburbs
Employee Status   :   Permanent
Schedule   :   Full-time
Recruiter   :   Camilla Baker
Posting Date   :   15/04/2018, 10:40:55 PM
Closing Date   :   23/04/2018, 8:59:00 AM
JOB SUMMARY
Date Posted
17/4/2018
Category
Customer Service & Call Centre
Location
Brisbane, QLD
Job Type
Full Time, Permanent
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