Did you know that we've been around longer than any other bank in Australia?
When we started up as Australia's first company in 1817 our goals were to deliver exceptional service and drive economic progress. And while we've grown up as a company and our family has gotten bigger, our goals haven't changed.
Today we have a clear vision to be one of the world's great service companies, helping our customers, communities and people to prosper and grow.
We believe that the service we provide defines us and exceptional service unifies us no matter which brand, division or role we're in.
Your Role:This specialist role works with People Leaders and Employees to address/resolve employee relations issues and manage business risk in line with Westpac Group policies, applicable industrial instruments and our regulatory obligations.
The Case Consultant manages a portfolio of employee relations cases (subject to the Consultant’s individual skills and experience) including:
Employee grievances and complaints;
Formal performance management;
Injury, illness and absence (where employment is affected); and
The Westpac case management team operates as a centralised team, providing independent services to all divisions and brands across the Westpac Group.
Complete end to end simple and complex case management and resolution.
Respond to matters within defined service standards, address and resolve matters competently, ethically and commercially, while demonstrating appropriate care for all parties involved.
Provide accurate and timely findings and advice based on Westpac Group policies and procedures and relevant legislation and industrial instruments.
Conduct grievance investigations into matters such as alleged discrimination, bullying and harassment and provide recommendations in order to resolve these matters in a timely manner and to mitigate risk to the Westpac Group.
Participate in the development of the HR Service Centre to ensure ideas are actively considered and implemented to meet the dynamic needs of our customers.
Manage and develop effective and cohesive relationships between key internal and external stakeholder groups.
Engage and influence key business partners to appropriate resolution.
Mitigate financial and reputational risk to Westpac.
Ensure responsible adherence to legal and compliance requirements and external regulations as applicable.
Support and drive a strategic, innovative and commercial customer centric culture to continue to improve the HRSC offering, to enable leaders to take a more pro-active role in managing individual employee relations issues, and provide employees with a greater understanding of case management matters.
5 years+ experience in Generalist HR, Case Management, employee relations or related field
Experience in conducting workplace investigations
Understanding of legislative framework and working knowledge of case law
Strong verbal and written communication skills
Evidence of engaging and influencing key decision makers and stakeholders
Strong analytical, problem solving and knowledge gathering skills
Ability to self-manage competing priorities and high volume reactive workload
Demonstrated ability to navigate ambiguity and show flexibility
Results Orientation – focuses attention on key objectives, seeking effective outcomes
Demonstrated ability to collaborate, to contribute and create effective teamwork across and beyond traditional organisational boundaries
Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible work spaces and unexpected careers.
Joining Westpac has many perks besides building a long and stable career. You’ll be:
- Able to have access to some of the best banking, wealth and insurance benefits in the market
- Offered a highly competitive remuneration that is fair and consistent for all our people
- Entitled to a suite of online learning, training modules and career planning tools to grow with us
- Encouraged to participate in the community through paid volunteer leave and secondments available
Westpac Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.