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Service Owner - Oracle Applica...

Service Owner - Oracle Application Hosting Platform - Kogarah   -   SYD47442

Westpac aims to be the leading financial services company in Australia and we are looking for people who have the drive and commitment to build the leading financial services company in their community.
In turn, we offer a great work environment where you'll feel respected and valued. You'll be rewarded with a competitive salary and benefits package and the satisfaction of working with Westpac - helping us help customers better than ever before.
Our customer base is diverse and so are the people who work at Westpac, so people from all walks of life are encouraged to apply. Your attitude and passion are as important to us as your experience.
Reason for this role:
Infrastructure & Operations will drive a business partner centric service delivery model with teams structured around how services are consumed. Integral to the success of this model is the Service Owner role.  Service Owner works in partnership with Group Technology customers to build a deep understanding of their needs and delivers an industry leading and best in breed service strategy.
As game-changing technologist, the Service Owner is:
  • Accountable for the technology portfolio service vision and the service strategy alignment with Group Technology strategy and Group standards
  • Accountable for service planning, service forecasting, service delivery, service level management and service optimisation
  • Accountable for the achievement of business and financial objectives linked to the services
  • Accountable for compliance with operational service delivery commitments with partners, vendors and third party suppliers, including cross-functional service obligations, to ensure business outcomes are achieved
Main Accountabilities:
  • Strategy, Planning and Innovation
  • Building Partnerships
  • Service Design
  • Service Support and Operations
  • Performance Discipline
  • Partner and Vendor management
  • People management
Oracle Application Hosting Accountabilities
  • Oracle Platform Project Delivery
  • Oracle Application Tenant on-boarding
  • Oracle Application platform Run
  • Platform Strategy & Roadmap
  • Governance
Experience:
  • Ten+ years experience in a Technology corporate and matrix environment
  • Track record of successfully overseeing Technology services including:
    • Commercial acumen in an IT environment
    • Driving efficiency and cost effectiveness in IT
    • Driving quality outcomes that support customer needs
    • Educating and influencing on the value of Infrastructure & Operations services
    • Up to date knowledge of market trends and innovations  affecting Service
    • Collaborating with and managing Service Delivery Providers that support critical Service Activities
Personal Attributes:
  • Highly developed interpersonal skills and communication skills
  • Builds effective internal relationships
  • Strives to deliver consistent customer experience
  • Decisive thinker
  • Provide thought leadership to devise service
  • Driven to deliver
We offer a competitive salary, benefits, and a stimulating team environment. Your attitude and passion are as important to us as your experience.
Westpac is an equal opportunity employer and encourages applications from men and women of all ages, including people with a disability and indigenous Australians.
To express your interest, please follow the online prompts to apply directly online.
Westpac Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility.

Brand   :   Westpac Group
Job   :   Information Technology
Primary Location   :   AU-NSW-Sydney Kogarah
Employee Status   :   Permanent
Schedule   :   Full-time
Recruiter   :   Emmet Duffy
Posting Date   :   16/04/2018, 12:24:16 AM
Closing Date   :   30/04/2018, 8:59:00 AM
JOB SUMMARY
Date Posted
17/4/2018
Category
IT
Location
Sydney, NSW
Job Type
Full Time, Permanent
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