Customer Service Officer
Alice Springs Branch
BankSA is an iconic banking brand, with more than169
years of retail and business banking experience and a strong heritage in the South Australian and Northern Territory markets. When you join the BankSA team, you are joining a group of passionate individuals, who take pride in being recognised as leaders in customer service.
Joining our team as a Customer Service Officer you will retain and deepen customer relationships through understanding your customers and providing professional customer service in a target driven environment.
Being the first point of contact for customers, cash handling, serving and delighting every customer by effectively and accurately processing banking transactions. Identifying opportunities to cross-sell products and generate leads or referrals for other areas of the bank.
Understanding your customer's financial goals and banking needs, generating leads across wealth, insurance, home loan and small business lending and adhering to all BankSA risk policies and compliance requirements.
What you need to succeed
A passion for service and proven sales delivery experience in a team environment
A sense of curiosity to understand the local community and our customer’s needs
Confidence and capability to build relationshipsand offer the right solutions
An ability to problem solve and the tenacity to follow things through
And of course an understanding of banking and financial services would be a plus
BankSA is part of the Westpac Group, made up of a family of some of Australia’s most recognised financial services brands, including Westpac, St. George, Bank of Melbourne, BT Financial Group and RAMS. For more information follow BankSA’s LinkedIn Page and visitcareers.westpacgroup.com.au
Westpac Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility.
Please apply online if you’re interested in joiningus
Let’s do this!