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Dha Level Regional Support Off...

DHA Level 6 - Regional Support Officer - Canberra

As Regional Support Officer you will be responsible for the successful service delivery of P&TS operational and client based services and solutions within your region. As a member of the regional P&TS management team, you will be responsible for strategic planning and reporting, resource allocation, asset management, budgeting, human resources and the delivery of client relations in the region.

Reporting to the Regional Director, you will ensure that all operational metrics are planned for, measured and achieved in line with the overall strategies of the region. The role dictates a strong requirement to synthesise data across multiple business lines and undertake analysis within the context of a broad understanding of how DHA delivers its services and a sound understanding of the DHA environment and culture.

In every aspect of your work, this role will operate with a strong customer centred focus and approach. You will work closely with all stakeholders to build a cohesive and consistent approach to service delivery through strong client relations and complaints management. You will maintain and exercise an understanding of customer behaviour and its implications for service delivery and resourcing.

You will be responsible for providing expertise in a range of programs and activities for the region, providing accurate and specialised advice and ensuring knowledge of and compliance with relevant legislation and policy frameworks. This includes the responsibility for setting priorities and ensuring quality of outputs for the work area, contributing to business improvement strategies and to change in workplace practices.

Eligibility: The remuneration package is negotiable and includes a base salary, potential performance bonus and Commonwealth funded superannuation. Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen, meeting the required medical standards, achieving a satisfactory character clearance and obtaining and maintaining a security clearance at the required level.

To apply, please submit an online application (with a maximum of 500 words for each selection criterion response) along with a current resume.

Contact Officer: for further information about this position please contact David Hancock, Regional Director (02) 6268 3735, david.hancock@dha.gov.au

Please note late applications will not be accepted.

Duty statement/Selection criteria Opens in new window
Date Posted
Canberra & Act, ACT 2602
Job Type
Full Time, Permanent
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