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Desktop Support Engineer - Gee...

Desktop Support Engineer - Geelong

Do you want to be the person who exceeds your potential? If you have a desire to succeed and drive your own career, Ignite offers you the opportunity to make that happen.

We`re positioned to lead the change in the biggest transformation that the IT industry has seen in decades - and we need your talent, skill, and ambitious ideas.

You`ll be doing great things for our clients and helping them achieve their business ambitions. We are currently

looking for a Level 2 Desktop Support Engineer to support the business in achieving its strategic objectives.

What we expect you to do

  • Supervision of Desktop Support Level 1 & 2
  • Break Fix issues in regards to cabling
  • Working with client cabling installers
  • Document the installation of standard software and operating systems for desktop rollouts
  • Escalate unresolved problems to client nominated escalation points / support teams
  • Installation and monitoring of antivirus solutions on PC and Laptops
  • Installation of peripheral network attached assets (e.g. printers, scanners and switches)
  • Patching operating systems
  • Perform documentation and compliance procedures
  • Perform file backup and restore operations on branch office servers in accordance with client instructions
  • Provide 2nd level onsite support for standard software and operating systems to PC, Laptop and branch office servers
  • Prepare and implement system and security patches
  • Undertake IT induction training of new starters and training on Microsoft Products
  • Implements operational support standards and procedures relating to change and performance management, and security.
  • Acts as a liaison between the customer, suppliers, and other technical groups to resolve desktop/network/server problems.
  • Create and maintain technical procedure documentation.
  • Excellent Client Communication Skills

( SK97412A )

Date Posted
Geelong, VIC
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