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Desktop Support Analyst

About us

MinterEllison is one of the Asia Pacific`s leading law firms. Established in Sydney in 1827, our firm today operates in Australia, Hong Kong, mainland China, Mongolia, New Zealand and the United Kingdom through a network of integrated offices and associated offices.

Our culture

We are building a culture where we collaborate, innovate and inspire each other and our clients. We understand that working for a partnership in a top tier law firm is busy and often challenging. It involves managing multiple stakeholders and working collaboratively across offices, countries and time zones.

We take pride in being our clients` best partner, and enjoy working within teams of professionals who share their knowledge, respect our values and support each other to achieve our collective goals.

Your role

An exciting opportunity has arisen for a Desktop Support Analyst to work within our Technology Team. The role, whilst varied, will fundamentally entail delivering professional and timely support for a variety of technology issues. This role will see you:

  • work within a team of support analysts who provide second level support for internal business clients either face to face or via telephone
  • identify re-occurring support issues and contribute to problem resolution
  • escalate calls to other technology groups as appropriate, ensuring all necessary information is documented
  • communicate technology information to the business using agreed templates and protocols
  • explain technology policies and procedures to clients where necessary
  • participate in a rotating 7.5-hour shift roster, currently 7.30am to 6.00pm weekdays.

What you need

To be successful in this role, you will need to possess the following:

  • extensive knowledge of Microsoft Office applications such as Word, Excel and Outlook
  • extensive knowledge of Windows operating systems
  • demonstrated technical training including the achievement of at least one technical certification such as MCP or MCDST
  • network administration experience including creating user accounts and groups, changing passwords, changing security levels
  • experience in setting up and troubleshooting remote access via Citrix/RSA administration
  • basic understanding of Cisco VoIP and mobile technology
  • a strong, proactive client service focus
  • ability to work in a highly collaborative team environment
  • ambition to achieve results and contribute to the success of our business
  • resilience and a commitment to excellence that matches our own
  • pride in your work and who you work for.

What we offer

MinterEllison will support your continued development through a wide range of accessible and structured learning and development programs, mentoring from skilled and intelligent leaders, and by surrounding you with teams of great people who are happy to share their knowledge and learn from you as well.

You will also have access to a wide range of top tier employment benefits, which are designed to help you complement your lifestyle outside of work and support your professional needs. These include first class premises, facilities and support, state of the art technology, competitive salary packages, gym membership, corporate discounts, an extensive health and wellbeing program and much more!

How to apply

We prefer to deal with you directly, so please submit your CV and cover letter for consideration by clicking on the `Apply` button below. If you would like further information, please contact Lisa Fleming on +61 7 3119 6460 for a highly confidential discussion.

Please note that applications from agencies will not be considered at this time. To be eligible to apply for this role you must be legally permitted to work in Australia.

JOB SUMMARY
Date Posted
19/5/2017
Category
IT
Location
Brisbane, QLD
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