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Customer Service Representativ...

Tuckwell Recruitment is currently partnering with one of our long standing clients who are a specialist in providing global shipping solutions.

This temporary assignment Customer Service Representative will see you become a part of an upbeat and renowned team. Take an exiting role and be the first point contact for enquiry management providing a responsive and customer focused service.

Your key responsibilities and accountabilities will be categorised into the following key areas;

  • Communicating credit terms and funding policies to customers during commercial stages
  • Monitoring the receipt of funding from customers and actively follow up by sending reminders / chasers
  • Build the knowledge base within the department by collating and compiling accurate information
  • Central Mailbox Management. Manage and coordinate the central mailbox on a daily basis by reviewing, filtering and prioritising the content
  • Communication and Reporting. Attend weekly team meetings to discuss priorities and review progress
  • Quality and Health, Safety, Security and Environment

The successful candidate will have the following skills and experiences;

  • In depth knowledge and understanding of port operations
  • Relevant experience of working within a customer service centre in the marine / shipping services industry
  • Knowledge of customer base and their requirements
  • Experience of working to pre-defined processes and procedures and delivering work in accordance to SLA (Service Level Agreements)
  • Strong communicator both written and verbal
  • Good level of numeracy
  • Competent user of the Microsoft Office suite including Outlook, Excel and Word

On offer;

  • Lower North Shore locations (minutes from train station)
  • On-going Temporary assignment with the possibility of extension
  • Competitive hourly rate
  • Well established and respected company with a professional working environment and friendly team culture

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Alexys Dalgity-Tait on 02 9314 3999, quoting Ref No. LD0055.

Tuckwell is the leading specialist recruiter to the Supply Chain, International Trade, Inventory, Procurement, Logistics, Shipping, Freight Forwarding and Customs industries.


Date Posted
Logistics, Supply & Transport
Chatswood, NSW 2067
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