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Customer Service Officer (Hybr...

Customer Service Officer (Hybrid) - Marion

  • Customer Service Advisor
  • Required days are Tuesday, Wednesday and Fridays.

Live locally, work locally in a bank known for friendly service, offering products and services that you can believe in.
BankSA is an iconic banking brand, with more than 166 years retail and business banking experience and a strong heritage in the South Australian and Northern Territory markets. When you join the BankSA team, you are joining a group of passionate individuals, who take pride in being recognised as leaders in customer service.

The benefits:

Joining BankSA has many benefits besides building a long and stable career. Your decision entitles you and your family access to some of the best banking, wealth and insurance benefits in the market coupled with Corporate discount partners, offering you the opportunity to save thousands.

Your role:

Joining our team as a Customer Service Advisor is a great development opportunity for those who want to excel in being experts in generating new business for BankSA. You will retain and deepen customer relationships through understanding your customers and providing professional customer sales and service. You will be supported with a structured training and accreditation program to help you on your way. Your primary responsibilities will include:

  • Being the first point of contact for customers
  • Serving and delighting every customer by effectively and accurately processing banking transactions
  • Understanding your customer's financial goals and banking needs
  • Identifying opportunities to deliver a tailored solution that clearly links back to your customer's financial goals
  • Generating leads across wealth, insurance, home loan and small business lending
  • Taking ownership for a seamless service
  • Adhering to all BankSA risk policies and compliance requirements

What you need to succeed:

  • Proven customer service experience and a passion for sales delivery
  • Ability to communicate clearly with our customers
  • Effective relationship management skills
  • Experience working in a team environment
  • Business and financial acumen are considered an advantage
  • You understand the local community and people's needs and are confident to build relationships and offer solutions
  • Strong problem solving skills

Westpac Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility.
For more information visit careers.westpacgroup.com.au BankSA

Date Posted
Southern Mallee, SA
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