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Customer Engagement Coordinato...

Who are we?

The Toll Group is the Asian region's leading provider of integrated logistics services, generating annual revenue of AU$8.3 billion and employing over 40,000 people across an extensive network of 1,200 sites throughout more than 50 countries across the world. We’re committed to providing a safe, diverse, satisfying and fulfilling workplace for all of our people. We value integrity, trust, teamwork and being open and transparent.

The opportunity?

As part of Toll Group’s new growth strategy we have a great opportunity for a Customer Engagement Coordinator to progress their career and join a key Toll business unit. You will assist the team in enhancing the overall customer engagement journey within the business unit.

Responsibilities include:

  • Communicating sales and account management processes and providing updates to the wider group Sales leader

  • Production and management of the Sales and Marketing business rules and processes

  • Customer engagement process re-engineering, development and maintenance of tools and compliance management

  • Developing, managing and optimising sales and account management processes, tools and frameworks that enable sales teams to sell and manage accounts more effectively

  • Implementing and embedding sales and account management process through engagement, training and coaching initiatives

  • Operation and management of CRM/Sales Process compliance measurement

The ideal candidate?

The ideal candidate will be customer focused and thrive when working to strict deadlines. You will be confident working on multiple projects at once and demonstrate strong project management skills. You will possess strong communication and relationship building skills along with a passion toward process improvement, operational excellence and a proven ability to deliver results. The successful candidate will be proficient in MS Word, Excel and PowerPoint.

In return, you will be rewarded with an inclusive and dynamic team environment, a passionate company culture and the opportunity to be an integral part of Toll’s new direction.

We will not accept unsolicited CVs from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.

Date Posted
Tullamarine, VIC 3043
Job Type
Full Time, Permanent
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