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Credit Specialist High Risk Sm...

Credit Specialist (High Risk Small Medium Enterprise)

Job no: 499045
Work type: Full Time Permanent
Location: Victoria
Categories: Finance

It's an exciting time to join EnergyAustralia as we go through transformation to become the world class retailer, leading next generation energy products and optimising our position in centralised generation.

About the role:

We are recruiting for a Specialised Credit & Collections Consultant to join our Credit Collections & Billing Department. Reporting into the Lead of the SME Credit & Collections team, you will play a key role in achieving collections targets, negotiating with customers to reach positive outcomes and resolving complex account issues for EnergyAustralia's small to medium business customers.

* Managing a portfolio of Single site Commercial customers with the potential to progress into out Multi-Site portfolio management space.
* Achieving required outcomes through effective case management and collaboration with key stakeholders (both internal and external);
* Outbound customer contact on accounts deemed as high value and high risk
* Work diligently towards achieving specified team and individual accountabilities
* Resolving advanced and escalated queries
* Maintain customer information in EnergyAustralia's customer facing systems

What we're looking for:

* Demonstrated experience within Credit, collections, utilities debt management or accounts receivable.
* Great attention to detail
* Excellent stakeholder engagement skills across all levels
* A proactive mindset and willingness to learn
* Solid knowledge and experience in Microsoft Excel and its functions (V-Lookup, Pivot Tables, basic filter options)

We're looking for someone who has strong organisational skills with the ability to quickly adjust to emerging priorities as well as having highly developed interpersonal skills and the ability to think outside the box. You will be able to effectively manage your time and have a keen eye for detail paired with technical ability. Last but not least, we want you to bring your passion for the energy industry.

For more information, please refer to the Position Description: Specialist High Risk SME PD.docx

If you share our passion for making customers a priority, doing the right thing, leading change and want to be part of an organisation focused on making a positive impact, click the 'Apply" button to submit your application.

Advertised: 14 Feb 2017 06 AUS Eastern Daylight Time
Applications close: 06 Mar 2017 AUS Eastern Daylight Time
Date Posted
Trades & Services
Melbourne, VIC 3000
Job Type
Full Time, Permanent
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