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Community Support Worker

Mercy Health Community Care Worker Last Review Date: 22 July 2015

MERCY HEALTH

POSITION DESCRIPTION

Community Care Worker

Mercy Values:

Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork

Position title:

Community Care Worker

Employee Name:

Entity Group:

Location:
Mercy Health Home & Community Care

Date:

Position Reports to:

Responsible to:

Regional Service Leader

Positions reporting to

this one:
None

Position Purpose:



To support consumers to remain living in their own home through the provision of respite, personal care, domestic

assistance and carer support in accordance with care plans and as directed by Service Coordinator and/or Registered
Nurse.



To provide accurate and timely information about consumer needs/change in consumer conditions to the Service

Coordinator and/or Registered Nurse.

Qualifications &

Requirements:



Certificate III in Home and Community Care or Aged Care Work



Current

Australian Drivers License a

nd access to a reliable vehicle



A current valid Police Check, relevant to aged or community care work

Resource

management:

Total staff management (FTE):
Annual Operating Expenditure:
Annual Capital Expenditure:

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Mercy Health Community Care Worker Last Review Date: 22 July 2015

Mandatory Organisational Competencies:



Orientation (on commencement)



Equity & Inclusion (annual completion required)



Infection Control (annual completion required)



Emergency Procedures (annual completion required)



Work Health & Safety (annual completion required)

Personal Competencies:



Well-developed communication, written and oral skills



Well-developed interpersonal skills



Self-directed



Previous aged/community care experience



Time management and work organisational skills



Awareness and accountability



Commitment to safe work practices

Job Competencies:



Clear verbal communication and accurate documentation



Ability to deal effectively and professionally with a range of consumers and their families and maintain consumer confidentiality



Ability to work without direct supervision



Understanding of ageing process and ability to assist consumer functioning with respect to hygiene, grooming, nutrition, toileting, socialisation and

mobility



Capability of prioritising work and exercising discretion within established policies, guidelines and procedures



Ability to identify and report any changes in consumer care needs



Practices safe manual handling and has the ability to identify and report actual and potential hazards

------------

Mercy Health Community Care Worker Last Review Date: 22 July 2015

Key Result Areas Key Activities Standard Measures

Mercy Health Values


Demonstrates and upholds the Values and

Mission of Mercy Health



Values of Mercy Health are incorporated into

daily work practices for all staff



Be compassionate and provide support to staff

and customers



Consistently shows respect and values each

pe
rsons dignity



Seeks opportunities to be innovative for

improvement



Communicates openly and honestly as an

effective team member



Performs duties in an accountable manner

taking responsibility for consumer care and
personal hygiene in accordance with all
relevant regulations and Mercy Health policies,
procedures and consumer care plans



Accountable for the standard of consumer

personal care during their rostered hours



Promotes a physical and psychosocial

environment that encourage safety, security
and optimal health for consumers



Adheres to all relevant policies and

procedures, standards and legislation



Implementation of care plans that meet

consumer care needs



Effective verbal communication of consumer

issues



Timely reporting of changes in consumer care

needs



Takes responsibility for consumers

individualised home care in accordance with all
relevant regulations, MH HCC policies and
procedures, and consumer care plans



Assist in maintaining a safe and secure,

healthy home environment for consumers.



Undertaking essential house cleaning of areas

regularly used by the consumer



Perform household tasks such as ironing and

washing



Carry out activities as specified in consumer

assistance plans and service agreements



Adheres to all Care Accreditation standards

and relevant legislation



Effective verbal communication of staff and

consumer issues



Increase consumer lifestyle satisfaction



Communicates information verbally and in

writing



Effectively ensure the Home Care program is

delivered in an appropriate & respectful
manner



Timely advising/reporting any changes in

consumer circumstances or needs



To provide support and assistance to

consumers in a range of social outings and
activities



Assist with recreational activities



Assist in day to day activities, such as

shopping tasks



Providing support for the consumer in form of

respite care



Transporting consumers to and from

appointments



Ensure effective and safe transport of

consumers



Demonstrated care and support to consumers

and family.



Improvement in consumer social experience



Maintains skills and competencies to an

acceptable standard taking into consideration
advances and changes in home and
community care



Participates in the continuous staff education

and training program



Ongoing professional development and

maintaining industry knowledge.



Attendance at professional development

sessions



Active participation in compulsory training

and/or in-service



Operates in a manner that is conducive to

effective teamwork and good relationships with



Positively participates with others in the

achievement of Mercy Health objectives.



Communication is effective to meet the needs

of team members, consumers and

------------

Mercy Health Community Care Worker Last Review Date: 22 July 2015

team members, consumers, families and in

accordance with the values of Mercy Health



Demonstrates a positive attitude and

commitment to the organisation



The ability to understand and integrate those

behaviours which reflect the Mercy values



Develops effective communication practices

between Service Coordinator, Nurses and
consumers and/or their representatives

families/representatives

Work Health & Safety



Takes reasonable care to protect the health

and safety of themselves, fellow staff and
others in the workplace



Complete incident reports



Elect and support health and safety

representatives



Contribute to risk assessments



Participate in training and meetings regarding

safety.



Reports hazards, near misses and injuries

immediately



Uses personal protective equipment



Comply with risk management policies and

procedures and instruction



Attend all safety meetings and training

sessions.
Employee Signature: Date:
Print Name:
Line Manager Signature:
Print Name:

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JOB SUMMARY
Date Posted
16/2/2017
Category
Other
Location
Canberra & Act, ACT 2912
Job Type
Full Time, Permanent
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