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Community Support Worker

Mercy Health Community Care Worker Last Review Date: 22 July 2015



Community Care Worker

Mercy Values:

Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork

Position title:

Community Care Worker

Employee Name:

Entity Group:

Mercy Health Home & Community Care


Position Reports to:

Responsible to:

Regional Service Leader

Positions reporting to

this one:

Position Purpose:

To support consumers to remain living in their own home through the provision of respite, personal care, domestic

assistance and carer support in accordance with care plans and as directed by Service Coordinator and/or Registered

To provide accurate and timely information about consumer needs/change in consumer conditions to the Service

Coordinator and/or Registered Nurse.

Qualifications &


Certificate III in Home and Community Care or Aged Care Work


Australian Drivers License a

nd access to a reliable vehicle

A current valid Police Check, relevant to aged or community care work



Total staff management (FTE):
Annual Operating Expenditure:
Annual Capital Expenditure:


Mercy Health Community Care Worker Last Review Date: 22 July 2015

Mandatory Organisational Competencies:

Orientation (on commencement)

Equity & Inclusion (annual completion required)

Infection Control (annual completion required)

Emergency Procedures (annual completion required)

Work Health & Safety (annual completion required)

Personal Competencies:

Well-developed communication, written and oral skills

Well-developed interpersonal skills


Previous aged/community care experience

Time management and work organisational skills

Awareness and accountability

Commitment to safe work practices

Job Competencies:

Clear verbal communication and accurate documentation

Ability to deal effectively and professionally with a range of consumers and their families and maintain consumer confidentiality

Ability to work without direct supervision

Understanding of ageing process and ability to assist consumer functioning with respect to hygiene, grooming, nutrition, toileting, socialisation and


Capability of prioritising work and exercising discretion within established policies, guidelines and procedures

Ability to identify and report any changes in consumer care needs

Practices safe manual handling and has the ability to identify and report actual and potential hazards


Mercy Health Community Care Worker Last Review Date: 22 July 2015

Key Result Areas Key Activities Standard Measures

Mercy Health Values

Demonstrates and upholds the Values and

Mission of Mercy Health

Values of Mercy Health are incorporated into

daily work practices for all staff

Be compassionate and provide support to staff

and customers

Consistently shows respect and values each

rsons dignity

Seeks opportunities to be innovative for


Communicates openly and honestly as an

effective team member

Performs duties in an accountable manner

taking responsibility for consumer care and
personal hygiene in accordance with all
relevant regulations and Mercy Health policies,
procedures and consumer care plans

Accountable for the standard of consumer

personal care during their rostered hours

Promotes a physical and psychosocial

environment that encourage safety, security
and optimal health for consumers

Adheres to all relevant policies and

procedures, standards and legislation

Implementation of care plans that meet

consumer care needs

Effective verbal communication of consumer


Timely reporting of changes in consumer care


Takes responsibility for consumers

individualised home care in accordance with all
relevant regulations, MH HCC policies and
procedures, and consumer care plans

Assist in maintaining a safe and secure,

healthy home environment for consumers.

Undertaking essential house cleaning of areas

regularly used by the consumer

Perform household tasks such as ironing and


Carry out activities as specified in consumer

assistance plans and service agreements

Adheres to all Care Accreditation standards

and relevant legislation

Effective verbal communication of staff and

consumer issues

Increase consumer lifestyle satisfaction

Communicates information verbally and in


Effectively ensure the Home Care program is

delivered in an appropriate & respectful

Timely advising/reporting any changes in

consumer circumstances or needs

To provide support and assistance to

consumers in a range of social outings and

Assist with recreational activities

Assist in day to day activities, such as

shopping tasks

Providing support for the consumer in form of

respite care

Transporting consumers to and from


Ensure effective and safe transport of


Demonstrated care and support to consumers

and family.

Improvement in consumer social experience

Maintains skills and competencies to an

acceptable standard taking into consideration
advances and changes in home and
community care

Participates in the continuous staff education

and training program

Ongoing professional development and

maintaining industry knowledge.

Attendance at professional development


Active participation in compulsory training

and/or in-service

Operates in a manner that is conducive to

effective teamwork and good relationships with

Positively participates with others in the

achievement of Mercy Health objectives.

Communication is effective to meet the needs

of team members, consumers and


Mercy Health Community Care Worker Last Review Date: 22 July 2015

team members, consumers, families and in

accordance with the values of Mercy Health

Demonstrates a positive attitude and

commitment to the organisation

The ability to understand and integrate those

behaviours which reflect the Mercy values

Develops effective communication practices

between Service Coordinator, Nurses and
consumers and/or their representatives


Work Health & Safety

Takes reasonable care to protect the health

and safety of themselves, fellow staff and
others in the workplace

Complete incident reports

Elect and support health and safety


Contribute to risk assessments

Participate in training and meetings regarding


Reports hazards, near misses and injuries


Uses personal protective equipment

Comply with risk management policies and

procedures and instruction

Attend all safety meetings and training

Employee Signature: Date:
Print Name:
Line Manager Signature:
Print Name:

Date Posted
Canberra & Act, ACT 2912
Job Type
Full Time, Permanent
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