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Client Service Consultant

 

  • Join ASX 100 Finance Leader – Australia’s Most Loved Bank!
  • Flexible workplace & collaborative team – Sydney based
  • Awarded Best Relationship Business Bank 2017 at the industry’s premier Business Banking Awards hosted by RFi Group Our Business

 

Background

 

BOQ Specialist is a market leader providing distinctive banking solutions to an elite client base of medical, dental and accounting professionals as well as High Net Worth individuals. We aim to add value to and build partnerships with our clients and we have been providing specialist banking in Australia for over 20 years.

Our broad range of personal and business banking options include transactional and savings accounts, credit cards, residential mortgages, practice purchase and fit-out loans, car loans, SMSF loans and property investment loans. Our approach is characterised by responsive personal service, unconventional thinking, and an ability to be nimble, flexible and innovative.

Although our products are innovative it’s our client-centric approach that sets us apart – our service offering is our key differentiator.

 

Role Summary

 

As a Customer Service Advisor you will be the first point of contact for clients of the BOQ Specialist Banking Business. Responsibilities include interacting with clients across all channels and supporting the full range of personal and business banking products. Your time will be divided between answering client phone calls, responding to client emails and secure messaging and processing real-time operational requests relating to transactions and account administration as well as support for the sales team and account opening responsibilities.

 

Responsibilities

 

  • Delivering on our 24 hour Service Level Agreement (SLA) over the phone, emails and secure messages
  • Managing operational workflow through our ticket queue
  • New account opening
  • Delivery of contract documentation upon client and consultant request
  • Management of the Online Application console for deposit products
  • Monitoring and responding to suspicious activity and suspected fraud on credit and debit cards
  • Liaising with the risk team on fraudulent activity
  • Identifying and acting on cross-sale opportunities, referrals and conversions

 

Customer Service Advisor KPIs are measured on call volumes, call quality, availability and adherence to schedule. All client emails, secure messages and operational tasks need to be processed appropriately within SLA’s.

 

How to apply:

To apply for this role please follow the links

The Bank of Queensland is committed to diversity and an inclusive workforce.

Whilst all applicants will be carefully considered, we will only be able to personally contact you if short-listed for an interview.

BOQ is a member of the Australian Bankers’ Association and has subscribed to the Conduct Background Check Protocol (Protocol). Under the Protocol, from 1 October 2017, BOQ will contact any previous employer/s who are also part of this association to provide a Conduct Check of any potential employee. 

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

JOB SUMMARY
Date Posted
13/1/2018
Category
IT
Location
Sydney, NSW
Job Type
Full Time, Permanent
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