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Service Desk Analyst

  • State Government

  • CBD Location

  • Training Provided

Service Desk Analyst's job based CBD working for a state government organisation for a 3-6 month contract

Your new company
This role is with a Victorian Government Organisation based in the CBD. This organisation plays a vital role within the community with the contract for 3-6 months.

Your new role

  • Your new role will be as a Service Desk Analyst working with in an IT team.

  • Your role will involve being the first point of contact for internal business users.

  • You will be tasked with resolving these issues and escalating them if they arise.

  • Good communications skills will be essential for this role and you must be able to work within an IT team.

  • You will need to be a quick learner, adaptable and willing to learn new technologies

What you'll need to succeed

  • An excellent combination of technical skills and customer service capabilities will be required for this role.

  • You will need to demonstrate skills and experience in Information Systems support including the provision of level one user support.

  • You must be able to exercise professional judgement to respond to customers in a timely and courteous manner.

  • You will also be required to interpret and contribute to the review and development of guidelines, standards and work instructions.

  • You will need to have a good working knowledge of ITIL principles in a Service Desk environment, Windows 7-10, Active Directory, SCCM, and Lotus Notes.

  • If you have experience in working with Office 365 this would be desirable

What you'll get in return
You will receive a competitive hourly rate and this is an excellent opportunity for someone looking for a 3-6 month contract.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or send an MS Word to brian.burke@hays.com.au If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Date Posted
Melbourne, VIC 3000
Job Type
Full Time, Temporary/Contract
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