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Senior Campaign Analyst

Join a company dedicated to your career development and where you can simply be yourself at work!

So, Why Optus?

We see ourselves leading the pack in outstanding customer experience and engagement. In striving to achieve this, we follow these five core values: customer service, challenger spirit, teamwork, integrity and personal excellence.

The Optus Small and Medium Business group (SMB) addresses the needs of Australia's small and medium sized business (6+ employees). The team delivers tailored products, services, and specialised customer service, partnering with knowledge based ICT experts and product specialists to deliver end-to-end solutions to our business customers.

Senior Campaign Analyst

The Senior Analyst, SMB Customer Marketing is responsible for the leadership of a team of campaign analysts with the mandate to deliver exceptional execution in the delivery of campaigns, from pre-analysis and idea generation through to campaign impact assessment and business recommendations on how to optimise.

The 2 core objectives managed by this position are:

  • Campaign impact in terms of business outcomes (sales, margin and retention), working with the relevant stakeholders to maximise effectiveness and efficiency.

  • Key operational measures designed to maximise productivity and impact – specifically, the number and quality of campaigns delivered per analyst, and error rate, ensuring we manage all associated legal and regulatory requirements.

You’ll be responsible for the end to end management of campaigns including pre analysis, idea generation, campaign build and execution; campaign impact and analysis as well as recommendations for optimisation.

In addition you’re accountable for the rollout of NBA (Next Best Action) and the future mode of operation across SMB. This includes working with the Innovation, Marketing and Commercial Teams to understand new processes, planning and execution requirements within the SMB Division.

About you

You will possess a comprehensive knowledge of best practices in campaign delivery and analysis combined with sound technical campaign systems knowledge and supported by strong leadership, communication and influencing skills. A proven people leader, this role must focus on developing a strong and motivated team of campaign analysts, ensuring that coaching and training is tailored to each individual

You’ll need to be confident in facing off to senior stakeholders as a major challenge of this role is managing and priotising a high volume of campaign requests.

If this sounds like you or someone you know, we’d love to tell you more about this opportunity.

Employee Benefits

Working at Optus will provide you with a range of benefits that will enrich your personal and professional life. With features such as a range of on-site Health and Wellbeing specialists, financial advisers, company discounts and child care services, we ensure that we provide you with a safe and productive work environment.

Click here to find out more about what it’s like to work at Optus.

Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Heads Up!

Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply today!

Date Posted
North Shore, NSW 2113
Job Type
Full Time, Permanent
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