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Senior Business Analyst - IVR
We are looking for a Senior Business Analyst that specialises in Call Centre Processes and IVR applications.
This Government Department needs to review its processes and systems to identify the impact of the changes and to implement appropriate updates.
The Call Centre Manager at the is currently defining the processes for managing customer calls. A Senior Business Analyst with specific experience in Call Centre processes and IVR applications is required to identify and document the processes to be used, including support for formal testing of the system and delivery into operations.
For more information please Apply Now or contact Carlie on 02 8296 9807 or email@example.com