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Order Processing/ Customer Ser...

Excellent opportunity exists for an experienced Customer Service/ Order Processor representing a leading brand in the FMCG sector.

Client Details

Our client is the leading provider of food ingredients and manufacturing across the globe in the FMCG market. Due to a significant increase in the market, they are seeking an enthusiastic and charismatic individual to join their Customer Service/ Order Processing Team to facilitate and ensure that all customer enquiries and orders are met as they service a large customer base.

Description

In this role you will work as a customer service representative and be responsible for:

  • Answering customer’s queries and placing orders
  • Taking a number of high volume inbound phone calls
  • Handling and resolving customer complaints
  • Maintaining up to date product knowledge
  • Managing the order processing system
  • Managing all the day-to-day administrative tasks for order processing
  • Be the first point of contact for internal communication and allowing a smooth management of orders

Profile

To be considered for this position you will need to have been exposed or previously worked in a data entry or order processing environment. The ideal candidate will need to be:

  • A quick thinker and have a good direction towards problem solving skills.
  • Previous order processing experience
  • Can work in a fast paced, high call volume environment
  • Have experience in a customer service environment
  • Will need to possess exceptional verbal and written communication skills to deliver and interact with our customers
  • You will have the ability to adapt to a variety of personalities, have the ability to empathise with customers and escalate issues as need be
  • Have an ability to build rapport over the phone
  • Excellent attention to detail
  • Good knowledge in excel

Job Offer

  • Ability to work in a fast paced environment
  • Ample onsite parking
  • An established company experiencing a boom in growth

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Carla Velasquez on 02 8221 8154.

JOB SUMMARY
Date Posted
12/10/2018
Category
Customer Service & Call Centre
Location
Sydney, NSW
Job Type
Full Time, Temporary/Contract
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