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Marketing Manager, SMB Custome...

Join a company dedicated to your career development and where you can simply be yourself at work!

So, Why Optus?

We see ourselves leading the pack in outstanding customer experience and engagement. In striving to achieve this, we follow these five core values: customer service, challenger spirit, teamwork, integrity and personal excellence.

The Optus Small and Medium Business group (SMB) addresses the needs of Australia's small and medium sized business (6+ employees). The team delivers tailored products, services, and dedicated customer service, partnering with knowledge

based ICT experts and product specialists to deliver end-to-end solutions to our business customers.

Marketing Manager – Lifecycle

As part of the SMB Customer Marketing team, you will grow the commercial value of the SMB base and the execution of Marketing lifecycle initiatives.

You will manage the end-to-end execution of SMB's Lifecycle strategy including medium to long term business initiatives related to Customer Marketing. You’ll create a synthesis of actionable insights by unifying strategic and operational insights on customer behaviour, feedback, competitor activity, commercial dynamics and product insights.

You’ll continually strive to improve customer retention and customer brand advocacy (NPS) by managing the customer engagement plan. You’ll do this while also supporting ARPU, AMPU, and ARPC outcomes.

Additionally, driving SMB Lifecycle planning and delivery of materials as part of Channel Marketing for our Business Channel Partners (BCP) and Direct Sales Force (DSF) including Account Management teams.

Being a commercial business partner and building a strong network throughout Optus, in this role you’ll also be required to provide input into quarterly and annual plans, including the Annual Operating Plan, in respect of forecasts, budgets, plans and other requirements.

About you

You’re a passionate, customer-centric senior digital marketer, with extensive experience in building customer journeys and creating and managing lifecycle marketing strategies. You’re a forward thinker with next best action marketing at the forefront of your decision making. Working closely within a digital marketing CRM (Salesforce) you understand the importance of learning customer needs/trends to ensure effective communications are produced to increase revenue through retention.

You’ll be a confident communicator with the ability to analyse, develop and advise on engagement strategies with senior leaders for our customers.

Ideally you’ll have telco experience and customer/business facing experience is vital in this role. Also, experience in Salesforce or the latest CRM technologies is really important to be able to perform this role and meet expectations.

If this sounds like you or someone you know, we’d love to tell you more about this opportunity.

Employee Benefits

Working at Optus will provide you with a range of benefits that will enrich your personal and professional life. With features such as a range of on-site Health and Wellbeing specialists, financial advisers, company discounts and child care services, we ensure that we provide you with a safe and productive work environment.

Click here to find out more about what it’s like to work at Optus.

Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Heads Up!

Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply today!

Date Posted
North Shore, NSW 2113
Job Type
Full Time, Permanent
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