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Executive Officer



The Department of Social Services (DSS) is the Australian Government`s lead agency in the development and delivery of social policy, and is working to improve the lifetime wellbeing of people and families in Australia. The NDIS Quality and Safeguards Commission (the Commission) is being established by DSS as part of the rollout of the National Disability Insurance Scheme (NDIS). The Commission will be the dedicated national regulator of service providers in the NDIS market in Australia, and an independent non-corporate entity under the Public Governance, Performance and Accountability Act 2013. Keys functions of the Commission include registration and regulation of NDIS providers, including Practice Standards and a Code of Conduct; compliance monitoring, investigation and enforcement action; responding to complaints and reportable incidents including abuse and neglect of a person with disability; national policy setting for the screening of workers; national oversight and policy in relation to behaviour support and monitoring restrictive practices within the NDIS; and information sharing arrangements. The Commission will commence operations in New South Wales and South Australia on 1 July 2018 when those jurisdictions complete the transition to full scheme. The Commission will then expand its operations to other jurisdictions, and is due to complete the transition to full roll out by 1 July 2020.


The Executive Support team is often the face of the Commissioner`s office and there is a strong stakeholder engagement and customer service focus, with departmental staff, senior staff in the Commission, and their counterparts in the states and territories. Through leadership of the Executive Support team and management of workflow, the Executive Officer will provide high-level administrative support to the NDIS Quality and Safeguards Commissioner. The Executive Officer will identify linkages, anticipate needs and develop solutions where required, and provide advice in verbal and written form of both a more strategic and operational nature. Specifically, the Executive Officer will:

1. Quality control written material, such as Minutes, briefings and Questions on Notice.

2. Draft complex and/or sensitive correspondence on behalf of the Commissioner`s Office including briefs and speeches.

3. Providing briefings to the Commissioner and the Executive team on complex and/or sensitive issues.

4. Co-ordinate complex requests for information on behalf of the Office.

5. Develop and implement business process improvements to facilitate the effective operation of the Office.

6. Undertake the co-ordination of tasks and project work related to governance matters for the Office, as required.

7. Work collaboratively with the Commissioner`s Executive Assistant and senior members of the Commission.

8. Represent the Office at internal fora.

The position will be located at Penrith, NSW.


The suitable applicant may also be required to obtain and maintain a security clearance conducted by the Australian Government Security Vetting Agency (AGSVA). To be eligible to obtain a security clearance (Baseline, Negative Vet 1or Negative Vet 2) applicants must be an Australian Citizen.

Applicants also must be able to establish their background as checkable to be considered eligible for a security clearance. Any gaps or periods of time spent overseas for 12 or more months (cumulative) that cannot be verified by an Australian referee is deemed uncheckable, rendering the applicant ineligible for a security clearance. Background history must cover 5 / 10 years (Baseline / Negative Vet 1 or Negative Vet 2) of employment, education, residential, criminal history and anything else specified by the AGSVA. The suitable applicant must be willing to disclose all relevant and required information to fulfil this process.


Our ideal candidate will have a positive contemporary attitude to people with disability.

You will have demonstrated experience in a similar role, including:

1. Excellent interpersonal skills and the ability to develop collaborative working relationships with all parties.

2. Demonstrated relevant experience in a similar role, working to a head of an Agency or similar senior executive, preferably in a high profile environment.

3. Highly developed organisational skills to drive the efficient and effective management of the Commissioner`s Office - its priorities and outcomes.

4. The ability to exercise very sound judgement in the management of competing priorities with multiple stakeholder groups.

5. Comprehensive IT and information management skills for managing the complexity and volume of data that the Commissioner`s Office receives, processes and administers.

6. Well-developed research skills and the ability to assimilate, synthesise and present information.

7. Advanced written and verbal communication skills to write briefs and reports and make presentations as required.


1. An understanding of the NDIS Quality and Safeguarding Framework.

Note: The position will be located in Western Sydney.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see: http://www.apsc.gov.au/priorities/disability/recruitability .

About Department of Social Services
The Department of Social Services (DSS) has its national office in Canberra and employs around 2,350 staff in locations around Australia.

DSS delivers policies and programs that touch on the lives of almost every Australian, making it the Department of choice for people who want to make a difference. We also manage a significant proportion of the Federal Budget and have responsibility for major Government initiatives like the National Disability Insurance Scheme and the Family Support Program.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Selection documents are also available on our website, www.dss.gov.au under the heading `Careers in DSS`. Hearing or speech impaired applicants may obtain selection documentation via the department`s TTY number 1800 260 402.

Date Posted
Penrith, NSW 2750
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