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Collection Centre Support Offi...

  • Be a part of our dynamic environment focused on the delivery of excellence in customer service
  • Allow yourself to excel by contributing to our growth and development for our innovative strategies
  • Be part of a State and Nationally Awarded NSW and Government organisation
  • Multiple roles, Lithgow location, part-time, temporary and ongoing
  • Future, full-time positions may become available across Revenue NSW

About You

  • Ability to provide quality customer service in a debt recovery environment
  • Ability to work as part of a team to carry out a range of tasks in a high volume environment while ensuring performance targets and standards are met
  • Ability to administer and explain legislation
  • Have strong communication, interpersonal, conflict resolution and negotiation skills
  • Experience in applying and following established policies and procedures whilst achieving required Key Performance Indicators
  • Working as part of a team who demonstrate the values of Collaboration, Achievement, Service, Innovation and Integrity.

You will need a strong commitment to achieving results, exceptional customer service skills and strong attention to detail. You will need to show tenacity and resilience and have a determination to continually develop and contribute to improving the business.

About the Opportunity
This opportunity allows you to provide resolutions for the people of NSW and contribute to a prosperous, safe and fair society by collecting revenue, resolving fines and recovering debt. The department is currently undergoing major change and reform and will be leading the way in working digitally. Be part of a team that prides themselves on the quality and efficiency of the service they provide NSW.

About the Department
Revenue NSW is a division within the NSW Department of Finance, Services and Innovation. As NSW`s principal revenue agency, Revenue NSW administers state taxation and revenue, manages fines and administers grants and subsidies for the people of NSW.

About our Division
Within Revenue NSW, the Collections division is focused on brokering resolutions for the people of NSW.

We are proud of our State and National Awards which recognise growth, collaboration, engagement and service delivery. Placing customers at the heart of all everything that we do, our team of innovators and solution experts keep up to date with technology and industry trends to support and provide the most efficient, easy to use service for the community.

Information Night
To find out more about this exciting opportunity, we will be holding an information night on the 18th of January from 7:00pm-8:00pm at Lithgow.

Please contact Kate Sharman on (02) 4004 5210 to register your attendance for the Information Night.

What`s next
Assessment Centre`s will be held on Saturday Feb 10, with a possibility of an additional assessment centre on Sunday Feb 11. Final interviews will be conducted the following week.

Learn more please review the Role Description. For enquiries regarding this position, please contact Ashlea Champness (02) 4937 9278 or Kate Sharman, (02) 4004 5210. Understand more about Revenue NSW

Closing date for Applications: 28 January 2018 [11:59PM].

Your application should include a two page cover letter and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.

Salary Grade Grade 3/4 maximum salary package up to $83,665. Package includes salary ($68,929- $75,476), commensurate with skills and experience, plus employer`s contribution to superannuation and annual leave loading. For part-time employment these amounts should be pro-rated as these amounts are based on a 35hr week.

Job Status Roles will be ongoing or temporary part-time positions, (25 hours per week) under the Government Sector Employment Act 2013 with variable early and late shifts between 6am and 10 pm, 3-5 days per week.

Apply now at I work for NSW (formerly Jobs.NSW). Should you encounter any technical problems, please contact the I Work for NSW helpdesk 1800 562 679.

Job reference 00005VMA

The Department of Finance, Services and Innovation is an Equal Employment Opportunity employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability. At the Department of Finance, Service and Innovation, we endeavour to make roles flexible

Date Posted
Customer Service & Call Centre
Bathurst, NSW 2795
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