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Change Specialist, Home Lendin...
Short Summary: This role is for a Change Specialist that has a strong understanding of home lending and delivery of projects within this domain of retail banking.
First, a bit about ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
ANZ NWOW Video
This position is based in our Home Owners Tribe. Our tribes’ mission is to make ANZ the best bank for people who want to buy, own or sell a home.”
This position is referred to as a Journey Expert in our NWOW universe. You will be responsible for optimising existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products or propositions.
Your focus will be on change implementation; particularly relating to home lending policies and processes. You will work with your squad members to analyse complex information, assess impacts and plot a course forward to implement the changes. To be successful in this position you will need strength in developing processes using data and banker input to provide the best outcome for the customer.
Who are you?
What you bring?
First and foremost we are looking for passionate people who are creative, passionate and who want to live and breathe our new ways of working. From there you will have:
Further general information on our opportunities please go to https://www.anz.com.au/careers/
“At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.”